Shipping policy

Shipping Policy

This shipping policy is for Holiday Games LLC and was last updated on 10/19/24. 

Shipping and Delivery Options

Standard (5-8 business days): free

Items listed for pre-order will be shipped as soon as the inventory becomes available so total time from when the order is placed to when the item is shipped and delivered will vary pending when the inventory becomes available. 

Processing Time

Orders are processed within 2-3 business days excluding weekends and holidays. 

Cancellations

After an order has been submitted, processing begins and the order cannot be cancelled. If there are questions about cancelling an order, please contact us.

Returns

Returns will be accepted within 30 days of the original purchase date. Items must be returned unused and in original condition. 

Delayed Orders

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.

Damaged Orders

Holiday Games LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 

Shipping Restrictions

Orders cannot be shipped anywhere outside the United States.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the U.S. As such, unauthorized items for air shipment may require a different shipping method. 

Contact

For questions about this shipping policy, contact: 

holidaygames.store@gmail.com